Buyer Protection Policy

WTP Watches (“WTP Watches,” “we,” “us,” or “our”) operates the website WTPwatches.com and sells new, pre-owned, and vintage timepieces directly to customers worldwide. We want every purchase to be made with confidence. This Buyer Protection Policy explains the protections we extend to you when you purchase a watch directly from WTP Watches, including our authenticity guarantee, your right to return an item, how refunds work, and how we resolve disputes.

This Policy forms part of, and should be read together with, our Terms of Sale and any other policies referenced at checkout. Where this Policy conflicts with a mandatory consumer-protection law that applies to your purchase, that law prevails to the extent of the conflict, and nothing in this Policy limits or removes any non-waivable statutory rights you may have.

This Policy applies to watches purchased directly from WTP Watches through WTPwatches.com or other sales channels we operate. It does not apply to purchases made from third parties, resellers, or marketplaces that are not operated by WTP Watches, even if those parties offer WTP Watches products.

This Policy covers purchases shipped to and from the regions in which we sell (worldwide, subject to applicable export and import restrictions). International buyers are responsible for any import duties, taxes, or customs fees imposed by the destination country unless we state otherwise in writing at the time of sale.

Every watch we sell — whether new, pre-owned, or vintage — is guaranteed by WTP Watches to be authentic and as described in its listing. We inspect each timepiece in-house before sale. We do not use a third-party authentication service; the authenticity guarantee in this Section is provided directly by WTP Watches and stands behind every sale.

If an independent, qualified, and mutually acceptable watchmaker or recognized authority determines that a watch you purchased from us is not authentic, you are entitled to a full refund of the purchase price and original shipping charges, and we will cover return shipping and reasonable, documented authentication costs, in accordance with the claim process in Section 7.

To make an authenticity claim, you must contact us within 30 days of delivery and provide supporting documentation. The watch must be returned in the same condition in which it was received, with all components, boxes, and papers originally supplied.

Pre-owned and vintage watches are previously owned items and may show signs of prior wear. For each pre-owned or vintage watch, we disclose its known condition, any notable flaws, whether it has aftermarket or replacement parts (to the extent known), and whether the original box and papers are included. Photographs in the listing are intended to represent the actual item or its condition as accurately as reasonably possible.

We do not represent pre-owned or vintage watches as new, and unless expressly stated, watches are not accompanied by a manufacturer's warranty. Servicing history is provided only where known and is not guaranteed. If a watch you receive is materially not as described, you are protected under Section 5 and may pursue a claim under Section 7.

You may return an eligible watch for any reason within 14 days after the date of delivery. To be eligible, the watch must be returned unworn (beyond what is necessary to inspect it), undamaged, and in the same condition in which you received it, including all original packaging, protective seals or tags, boxes, papers, and accessories.

5.1 — How to Start a Return

Contact us at hello@wtpwatches.com within the return window and before sending anything back. We will provide return instructions and a return authorization. Returns sent without prior authorization may be delayed or refused.

5.2 — Return Shipping and Insurance

All returned watches must be shipped fully insured for the full purchase price using a trackable, signature-required method. You bear the risk of loss or damage until we receive and confirm the returned item, so adequate insurance is essential.

For change-of-mind returns, the buyer pays return shipping. Where the watch was inauthentic, defective, or materially not as described, WTP Watches pays return shipping and refunds original outbound shipping.

5.3 — Items That May Not Be Eligible

Returns may be reduced in value or refused where a watch is returned worn beyond inspection, damaged after delivery, altered, sized or modified at the buyer's request, missing components or papers it was sold with, or returned after the return window has closed. Special-order or bespoke items, if offered, may be non-returnable and will be identified as such at the time of sale. These limitations do not apply where the item was inauthentic, defective, or materially not as described, and do not override mandatory consumer rights.

Once your returned watch is received, we will inspect it to confirm it meets the return conditions in Section 5. Refunds are issued only after the returned item has been received and inspected by WTP Watches.

If the return is approved, we will refund the purchase price (and, where applicable under Section 5.2, original shipping) to the original payment method within 5–10 business days of completing inspection. The time for funds to appear depends on your payment provider and is outside our control.

If a returned watch does not meet the conditions in Section 5, we will contact you before any refund decision; we may offer a partial refund reflecting any loss in value or return the item to you at your expense, to the extent permitted by applicable law.

If your watch arrives damaged, defective, not authentic, or materially not as described, contact us promptly and in any event within the applicable window described in this Policy. To help us resolve your claim quickly, please include your order number, a description of the issue, and clear supporting photographs or documentation.

Submit claims to hello@wtpwatches.com. We will acknowledge your claim within 2 business days and work in good faith to resolve it. Depending on the circumstances and applicable law, an approved remedy may include repair, replacement, a partial refund, or a full refund with return shipping covered by WTP Watches.

Nothing in this Policy requires you to waive your right to pursue remedies available to you under the consumer-protection or sale-of-goods laws of your jurisdiction, or to raise a dispute with your payment provider where you are entitled to do so.

Outbound shipments are sent using trackable, insured methods appropriate to the value of the watch. Risk of loss for outbound shipments passes in accordance with our Terms of Sale and applicable law. For international orders, delivery times and customs handling vary by destination and are not guaranteed. We are not responsible for delays caused by customs authorities or carriers, but we will assist with reasonable documentation needed to resolve a shipping issue.

Because we sell to customers in multiple countries, you may have additional rights under the mandatory consumer-protection laws of your country or region (for example, statutory withdrawal or cancellation rights and conformity guarantees in the European Union and United Kingdom, or state and federal consumer protections in the United States). This Policy is intended to add to, not replace, those rights. Where a mandatory local right gives you greater protection than this Policy, that right applies.

This Policy does not cover normal wear from use after delivery, damage caused by accident, misuse, unauthorized service or modification, water exposure beyond a watch's stated rating, loss or theft after delivery, or issues arising from a buyer's failure to follow care instructions. These exclusions do not limit your rights in respect of an item that was inauthentic, defective, or not as described at the time of delivery, and do not override any non-waivable statutory rights.

We may update this Policy from time to time. The version in effect at the time of your purchase governs that purchase. We will post the current version, with its effective date, on WTPwatches.com.